![]() Will the app work if I arrive in the middle of the movie? Don’t worry. Push that button and select your language. How can I change the language of the app? In the profile section of the app, you will see an option that says “App Language”. How long does it take for the audio to start playing on my phone? Normal sync time is between 20-30 seconds. How can I get help with the app? For help with the app please email us at and detail your experience. Once you’ve closed the app, please restart the app. ![]() If sync does not occur within minutes, please try to close the app on your phone (do not simply hit the home button to exit the app). TheaterEars is designed to automatically resync, so in most cases you will need to do nothing. I’m in the movie theater and the app is not working. We will be announcing our plans for international expansion in the future. When will TheaterEars be available in my country? Currently, TheaterEars is for the United States only. Each film may not be available in every language. How many languages is TheaterEars available in? TheaterEars is available in Spanish, We are working on adding new languages. Does TheaterEars work with Bluetooth headphones? Yes you can you any Bluetooth headset with TheaterEars. You will then see the scheduled showtimes for that movie theater. How can I change my movie theater and showtime? Simply scroll down the home screen to find and select your movie theater. Why do I need to select my movie theater and showtime? TheaterEars only works at the movie theater during scheduled showtimes. You can also adjust it on the bottom of the sync screen in the TheaterEars app. What can I do? Please try adjusting the volume by using the volume buttons located on the side of your phone. What can I do? Please try to close the app on your phone (do not simply hit the home button to exit the app). The app says that I have traveled outside of the movie theater area and stopped playback. We intend for TheaterEars to remain that way. How long will the app and movies be free? The app is free to download and to use. How long does it take to get a movie on my phone? Once you select your movie, showtime, movie theater, and language, it should take between 1-5 minutes to get a movie on your phone with a solid internet connection. However you will need an internet connection (4G, LTE, or Wifi) to download the app and get a movie on your phone. Do I need an internet connection during the movie? You do not need an active internet connection during the movie with TheaterEars. Why can’t I find a particular movie on TheaterEars? We are working hard with all of the major movie production studios to secure the rights to as many films as we can. How much does TheaterEars cost? The TheaterEars app is free to download and to use. How can I go to a free screening with TheaterEars? We will notify you within the app or you can check our social media pages (e.g. However, we strongly recommend that you do not use your phone for any other purpose than TheaterEars during a movie. Can I text or use my phone while using TheaterEars? You will still receive text messages and phone calls while using TheaterEars. TheaterEars is to be used only at the movie theater. The microphone allows the app to listen to the movie you are watching so that you hear the movie in your chosen language in real time. The app verifies that you’ve met that location requirement. Why do I have to enable location services and the microphone? You must be inside of a movie theater in order for TheaterEars to work. How do I download the app? You can download the app at /Download or on the Apple App Store and the Google Play Store.
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